Some products may be covered by a manufacturer or supplier warranty. Warranty coverage can vary depending on the product and brand.

Warranty coverage generally applies to manufacturing faults or defects, subject to the relevant supplier or manufacturer terms.

Warranties generally do not cover normal wear and tear, misuse, incorrect installation, improper care, or damage caused after delivery.

Please contact us with your proof of purchase, a description of the issue, and clear photos where applicable.

Your order status is updated via email, including tracking details upon dispatch. Please use this information to monitor your delivery.

In-stock items are generally processed within 1–3 business days unless otherwise stated. Some products may have longer lead times depending on stock availability or supplier dispatch times.

If you need to make a change, please contact us as soon as possible. Once an order has been processed or dispatched, changes may not be possible.

If collection is available, we will notify you once your order is ready. Please wait for confirmation before attending.

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we also accept PayPal for your convenience.

We prioritize your security. All transactions are encrypted using SSL technology, and we do not store any of your payment information.

We offer an interest-free installment payment option through our partner, Affirm. Simply choose Affirm as your payment method during checkout.

If you're experiencing issues with payment, please ensure that your card details are entered correctly, including the billing address. If the problem persists, contact your bank or reach out to our customer service team for further assistance.

Yes, we ship Australia-wide. Shipping costs and delivery timeframes may vary depending on the product, order size, and delivery location.

A tracking number will be provided to you via email once your order has been dispatched. You can use this number to monitor your order's progress on our courier's website.

Shipping charges vary depending on the destination and size of the order. All shipping fees will be calculated and displayed at checkout. Large, bulky, or fragile items may require separate freight arrangements.

Delivery times vary depending on stock availability, supplier lead times, freight provider, and your location

We may accept eligible returns in accordance with our Refund Policy.

To start a return, visit our 'Returns' page and follow the instructions provided. You can also reach out to our customer service team for assistance. Please contact us with your order number, proof of purchase, and details of the issue before sending anything back.

Return shipping charges are the responsibility of the customer unless the return is due to a product defect or an error on our part.

Once we receive the returned item, please allow up to 14 days for us to process your return and initiate a refund to the original payment method.

Yes, showroom visits are available by appointment only.

We currently have two showroom locations in Alexandria, Sydney and Lane Cove, Sydney further information is on 'Book a Consult' page

You can contact us through the website or use the Book a Showroom Appointment option.

Showroom appointments are available for product viewing, consultations, and project discussions.

Yes, we work with builders, renovators, designers, and project clients.

You can contact us directly or submit an enquiry through our website.

Yes, we can assist with product selection, finishes, and project-related enquiries.

Yes, consultations are available for showroom visits, product selection, and project discussions.