AGB

Welcome to Orva. These Terms & Conditions govern your use of our website and any purchase of products from us. By accessing our website or placing an order, you agree to these Terms & Conditions.

1. About Us

This website is operated by ORVA trading as ORVA. In these Terms & Conditions, “ORVA, “we”, “us”, and “our” refer to ORVA.

Contact details:
Email: admin@orva.com.au
Phone: 1800 668 356

2. Use of Our Website

You agree to use this website only for lawful purposes. You must not misuse this website, interfere with its security, attempt unauthorised access, or use any content for commercial purposes without our written consent.

3. Product Information

We aim to ensure that all product descriptions, specifications, images, finishes, dimensions, and pricing are accurate. However, errors, omissions, or inaccuracies may occasionally occur.

Product images are for illustrative purposes only. Colours, finishes, and materials may vary slightly depending on screen settings, photography, and manufacturing variation.

4. Orders

When you place an order, you are making an offer to purchase products from us. All orders are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order, including where there is an error in pricing, product information, stock availability, or suspected misuse of the website.

If we cancel an order after payment has been made, we will refund the amount paid for that order.

5. Pricing and Payment

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Prices may change without notice. The price payable is the price displayed at checkout at the time you place your order, subject to correction of any obvious error.

Payment must be made in full at the time of purchase unless otherwise agreed in writing.

6. Availability

All products are subject to availability. Some items may be in stock, while others may be special order, made to order, or supplied with a lead time.

Any lead times shown on the website are estimates only and may change.

7. Shipping and Delivery

We will make reasonable efforts to deliver your order within estimated delivery timeframes, but delivery times are not guaranteed.

Delays may occur due to supplier lead times, freight issues, stock availability, or circumstances outside our control.

You should inspect your order as soon as it is delivered and contact us promptly if an item is damaged, faulty, missing, or incorrect.

8. Showroom Appointments

Where showroom visits are offered, they are by appointment only unless otherwise stated.

A showroom visit or consultation does not guarantee that all displayed products are immediately available for purchase or delivery.

9. Returns and Refunds

Our Refund Policy applies to all purchases made through our website and forms part of these Terms & Conditions.

Please refer to our Refund Policy for details about change-of-mind returns, damaged or faulty items, and the return process.

10. Consumer Rights

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights you may have under applicable consumer law.

11. Special Orders and Made-to-Order Products

Special-order, custom, or made-to-order items may require additional lead time and may not be cancellable or returnable for change of mind once procurement or production has started.

Any such conditions will be communicated where applicable.

12. Trade and Project Enquiries

Where trade pricing, consultations, or project support are offered, additional terms may apply.

We reserve the right to approve, refuse, suspend, or cancel trade access at our discretion.

13. Intellectual Property

All website content, including text, images, graphics, logos, layout, branding, and design, is owned by or licensed to Orva and must not be copied, reproduced, or used without our prior written consent.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, availability, or practices of those third-party sites.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

16. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss arising from your use of our website or your purchase of products from us.

Where liability cannot be excluded, our liability is limited to the extent permitted by law.

17. Website Availability

We do not guarantee that this website will always be available, uninterrupted, secure, or error-free. We may update, suspend, or withdraw any part of the website at any time without notice.

18. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version published on our website will apply from the date of publication.

19. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

20. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Email: admin@orva.com.au
Phone: 1800 668 356